Terms & Conditions
Last Updated: 10 July 2025 · Effective Date: 10 July 2025
Introduction
These Terms & Conditions govern the use of the Rimba Labs website and the purchase of services from Rimba Labs (61 Jalan Besar, 25000 Kuantan, Pahang, Malaysia). By accessing the website or engaging our services, you agree to these terms.
Questions may be directed to [email protected].
1. Definitions
- Agreement — these Terms & Conditions together with any service engagement document or written scope agreed between the parties.
- We / Us / Our — Rimba Labs, the service provider.
- You / Client — the individual or business entity that engages our services or uses our website.
- Service — any of the services described on our website, including Pilot Scoping, Lead Follow-Up Desk, and Ongoing Care.
- Engagement Document — the written scope, pilot brief, or service agreement produced at the start of each engagement.
2. Acceptance of Terms
By submitting a contact form, paying an invoice, or signing an engagement document, you confirm that you are at least 18 years old and have the authority to enter into this agreement on behalf of yourself or your business.
Use of the website without engaging services does not create a service agreement, but these terms govern your use of the website.
3. Service Description
Rimba Labs provides AI integration consultancy services to small and medium businesses, primarily in Malaysia. Services available are:
- Pilot Scoping — a one-off engagement to define, scope, and document a single AI task. Delivered as a written brief.
- Lead Follow-Up Desk — a monthly arrangement to draft follow-up messages for business enquiries, held for staff review before sending.
- Ongoing Care — a monthly arrangement for review, adjustment, and reporting on AI arrangements running in the client's business.
Services are delivered in English and Bahasa Malaysia. We reserve the right to decline engagements at our discretion.
4. Client Responsibilities
You agree to:
Provide accurate and complete information when requested
Ensure that any customer data you share with us has been collected lawfully and that your customers have consented to its use in follow-up communications
Ensure that a member of your team reviews all drafted content before sending
Not use our services for any unlawful purpose
Pay invoices within the agreed payment terms
5. Intellectual Property
All written documents produced during an engagement — including pilot briefs, scope documents, monthly notes, and quarterly reviews — become your property upon payment of the relevant invoice. You may use, adapt, and share these documents freely.
The Rimba Labs name, logo, and website content remain our property. You may not reproduce them without written permission.
6. Payment Terms
Prices are in Malaysian Ringgit (MYR) and are as published on our website at the time of engagement:
- Pilot Scoping: RM 134, invoiced at engagement start, due within 14 days
- Lead Follow-Up Desk: RM 415 per month, invoiced at the start of each month
- Ongoing Care: RM 628 per month, invoiced at the start of each month
Payment is accepted by bank transfer. Late payment beyond 30 days may result in suspension of services. We do not accept cryptocurrency.
Refund Policy: Pilot Scoping fees are non-refundable once work has commenced. Monthly service fees are not refunded for a month already in progress. If we recommend stopping an arrangement at a quarterly review, no further fees are charged from that point.
7. Termination
Monthly services may be stopped by either party at the end of any quarterly review cycle. You may also stop at any time by written notice; fees already invoiced for the current month remain payable. We may terminate an engagement immediately if you breach these terms or if we determine that we cannot deliver the service as scoped.
Upon termination, all documents produced during the engagement that have been paid for remain yours. Any client data we hold is deleted within 30 days of termination, unless longer retention is required by law.
8. Disclaimers
Our services are provided in good faith and with reasonable skill and care. We do not warrant that any particular business outcome will result from using our services. Results depend on factors outside our control, including your business conditions, market circumstances, and how our recommendations are implemented.
Nothing in these terms limits your statutory rights under Malaysian consumer protection law.
9. Limitation of Liability
To the maximum extent permitted by Malaysian law, Rimba Labs is not liable for indirect, consequential, or incidental losses arising from the use of our services. Our total liability for any claim arising from a service engagement is limited to the fees paid by you for that specific engagement in the three months preceding the claim.
10. Dispute Resolution & Governing Law
These terms are governed by the laws of Malaysia. In the event of a dispute, we will first attempt to resolve it by direct discussion. If that is not possible, disputes will be referred to the courts of Pahang, Malaysia.
We will make reasonable efforts to respond to any complaint within 10 working days of receipt.
11. Changes to These Terms
We may update these terms from time to time. The revised date at the top of this page reflects the most recent change. Active clients will be notified of material changes by email. Continued use of our services after notification constitutes acceptance.